Frequently asked questions
The questions fleets ask about the road, the workshop and the money, before a proposal.
On the road
Which trackers does it work with?
The organisation buys trackers from the supplier it prefers, and asasii fleet reads the common tracker protocols. Every tracker shows on one list with its model, firmware, last position and status. idataraya does not sell or supply trackers.
What happens if a driver skips the pre-trip check?
The vehicle is not locked out. A vehicle that moves without a check is logged, shown on the fleet manager's home screen and reported daily by driver. There is no immobiliser, so a driver is never stranded by a phone.
What happens when a driver finds an unsafe fault?
The driver marks the fault, says what was seen and takes a photo, and the app decides the severity. An unsafe fault grounds the vehicle from the phone and tells the fleet manager at once. The fleet manager can release it with a reason, and the release is recorded in the audit log.
Fuel, summonses and renewals
How are fuel card statements checked?
Each statement is imported by file, and every fill is matched to a trip and an odometer reading from the tracker. A fill with no trip or an odometer gap goes to the driver's phone as a question first. The fleet manager sees it after 48 hours without an answer, or at once if the answer is no.
How is a summons matched to a driver?
The notice is scanned in and matched to the trip by plate, date and time, and the trip names the driver. The driver sees the notice and the tracker evidence in the app, and acknowledges it or says it was someone else. Whether the fine is recovered from pay is HR's decision, outside the system.
How are road tax and Puspakom handled?
Every vehicle carries its JPJ road tax and Puspakom dates. Each renewal is raised to a named person before expiry, road tax 45 days out and Puspakom 30 by default, and the receipt and the JPJ or Puspakom document go on the vehicle record. A vehicle whose road tax or inspection lapses is grounded.
Deployment and the agreement
Where does it run, and can our other systems talk to it?
In the organisation's own environment, run by its own IT. idataraya installs it and keeps it current, and the organisation's team holds the keys, the backups and the data. Costs go to the ledger by API, the staff list can be read from the HR system, and a full, documented API is open to the organisation's other systems.
What does the yearly agreement cover?
Software updates, the customisations made for you, security patches, tracker protocol updates, monitoring, support and incident response. Hosting stays with you. It is a yearly fee, never a fee per vehicle, per tracker or per position, and the software keeps running if the agreement is not renewed.
Still have a question?
Send it with the number of vehicles and the trackers you use, and an engineer replies within one working day.